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How It Works

Your business success depends on your IT infrastructure. You need Providence Technology Group to deliver proactive services that not only keep your network up and running, but running effectively and efficiently.Providence Technology Group’s Managed Networks package means that you will see enhanced performance, security, and reliability – immediately, and at an affordable price. And, most importantly, your IT headaches will end knowing that critical IT issues are being managed without you having to get involved!

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Enhanced Network Performance, Security & Reliability:

  • Minimizes costly downtime
  • Improves network performance
  • Real time, expert system problem detection and correction
  • Increased confidence in your network infrastructure
  • Reduced security threats
  • Consistent IT management

Visits from Providence Technology Group shift from fixing problems to proactively managing your network.

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Advanced Monitoring & Automatic Alerting

  • Providence Technology Group can monitor what issues are affecting your network, and will respond before they become critical – such as a server running low on memory
  • Automatic alert dispatch to Providence Technology Group guarantees a quick response to problems at your site
  • We will often know about issues before you do!

 

Graphical Performance Monitoring

  • Graphs of any Windows Performance Counters, including Active Directory, Exchange, SQL and many others, may be monitored to show its
    real-time status or trend over a period of time
  • Performance thresholds may also be set to generate alerts when they
    are exceeded
  • Makes capacity management and upgrade planning simple

 

Security Monitoring

  • Providence Technology Group is alerted when unauthorized users
    attempt network access
  • A Microsoft Baseline Security Analysis (MBSA) report is performed on all
  • Windows Servers and Workstations and is available for review online
  • Patch alerts allow us to keep your operating systems up to date and not
    exposed to vulnerabilities

 

Remote Management
  • Providence Technology Group can minimize disruptions to the work
    environment by remotely resolving issues using a secure VPN connection
  • If an issue arises that requires on-site assistance, prior in-depth
    knowledge allows us to send fully prepared specialists who can resolve
    the issue faster than ever before

Service Delivery

Our Network Management Services are based on providing proactive and responsive support and management of your most valuable business asset: your network.

Monitoring & Alert Centre
  • Our web-based remote monitoring tool provides us with a real time, indepth view of all Servers, Workstations and SNMP-enabled devices
  • The Centre is manned by a full time Technical Analyst during standard business hours
  • Alerts are automatically generated and you will be advised of the alert via a Telephone Call & Email during standard business hours
  • Provides 1st level remote support for faster resolution of network issues
Client Care Centre
  • The heart of our customer service
  • Manages the resolution of alerts & support requests
  • Coordinates the Onsite Response Team
Online Helpdesk
  • Client Requests are submitted via our Online Helpdesk
  • The Client Care Centre will manage the request and provide online status updates
  • Clients are able to view the current status of any issue at any time over the internet
Onsite Response Team
  • Our team of Technical Analysts provide onsite 2nd and 3rd level support
Detailed Asset Inventory
  • Up-to-date hardware, software and patch information of all servers,
    workstations and IP-enabled devices, including AS/400, Linux and Unix
    servers – automatically collected, 100% accurate – can be used for
    insurance claims in case of flood, fire or theft
  • New devices are automatically detected and added to the list