How It Works
3CX® is a cost-effective software-based Phone System that completely replaces traditional PBX solutions which require proprietary hardware and specialized services from the vendor. Built to run in a Microsoft Windows environment, 3CX® can be installed on a Virtual Machine (Hyper-V/VMWare) alongside other business applications or be deployed as an appliance (e.g. Patton SNBX). The entire 3CX® phone system and its settings can be backed up, restored or relocated to another machine with very little effort. Out-of-the-box, 3CX® offers a rich set of enterprise-level features generally only available at an additional fee or in more expensive solutions.
Key Benefits
Microsoft Windows® | Open standards solution. Special vendor hardware/services not required
Rich Features | 3CX® offers a rich set of enterprise-level features out-of-the-box, including:
- Auto Attendant / Digital Receptionist
- Music on Hold
- Voice Mail
- Ring Groups / Hunt Groups
- Conference Calling
- Call Routing (DID) / Caller ID
- Call Forwarding on Busy or No Answer
- Call Recording
- Call Parking and Pickup
- Intercom / Paging
- Central Phonebook
- Instant Messaging / Presence
Email Integration | Voicemail messages delivered to recipient’s mailbox for immediate playback
Fax Integration | Forward incoming faxes to recipient’s mailbox in PDF format
Long Distance Dialing | Seamless integration with Long Distance Dialing VOIP providers (e.g. Skype Connect, CallCentric, etc.) to save on international calls and provide overseas telephone numbers on the local PBX
Mobility | Place and receive calls via WiFi from iPhone, Android or PC from anywhere in the world
Branch Office | Remote offices can connect via a 3CX® bridge to eliminate inter-office call charges
Call Center | Professional call center features for SMB at an affordable upgrade price
CRM Integration | Saleforce®, Microsoft Dynamics®, SugarCRM® and Sage ACT!® integration available
Interoperability | Global network of over 1000 partners including Cisco, Polycom, Siemens, Snom, Aastra, GrandStream, Patton and many others
Redundancy | 3CX® supports multiple circuits from different providers (e.g. BTC and Cable Bahamas) to ensure that service is not disrupted if one provider should experience a failure. Multiple gateways can also be implemented to provide an additional layer of hardware redundancy.