How It Works

3CX® is a cost-effective software-based Phone System that completely replaces traditional PBX solutions which require proprietary hardware and specialized services from the vendor. Built to run in a Microsoft Windows environment, 3CX® can be installed on a Virtual Machine (Hyper-V/VMWare) alongside other business applications or be deployed as an appliance (e.g. Patton SNBX).  The entire 3CX® phone system and its settings can be backed up, restored or relocated to another machine with very little effort.  Out-of-the-box, 3CX® offers a rich set of enterprise-level features generally only available at an additional fee or in more expensive solutions.


Key Benefits

Microsoft Windows® | Open standards solution. Special vendor hardware/services not required

Rich Features | 3CX® offers a rich set of enterprise-level features out-of-the-box, including:

  • Auto Attendant / Digital Receptionist
  • Music on Hold
  • Voice Mail
  • Ring Groups / Hunt Groups
  • Conference Calling
  • Call Routing (DID) / Caller ID
  • Call Forwarding on Busy or No Answer
  • Call Recording
  • Call Parking and Pickup
  • Intercom / Paging
  • Central Phonebook
  • Instant Messaging / Presence

Email Integration | Voicemail messages delivered to recipient’s mailbox for immediate playback

Fax Integration | Forward incoming faxes to recipient’s mailbox in PDF format

Long Distance Dialing | Seamless integration with Long Distance Dialing VOIP providers (e.g. Skype Connect, CallCentric, etc.) to save on international calls and provide overseas telephone numbers on the local PBX

Mobility | Place and receive calls via WiFi from iPhone, Android or PC from anywhere in the world

Branch Office | Remote offices can connect via a 3CX® bridge to eliminate inter-office call charges

Call Center | Professional call center features for SMB at an affordable upgrade price

CRM Integration | Saleforce®, Microsoft Dynamics®, SugarCRM® and Sage ACT!® integration available

Interoperability | Global network of over 1000 partners including Cisco, Polycom, Siemens, Snom, Aastra, GrandStream, Patton and many others

Redundancy | 3CX® supports multiple circuits from different providers (e.g. BTC and Cable Bahamas) to ensure that service is not disrupted if one provider should experience a failure. Multiple gateways can also be implemented to provide an additional layer of hardware redundancy.

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